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| Group Booking Technology |
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| In this article, we're focusing on the top reasons CRM functionality will allow your hotel to succeed and explore the advantages your hotel can gain by adopting a sales and catering software that incorporates integrated CRM features. Read more |
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| Artificial Intelligence |
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| Amidst the current discussions about AI's transformative potential, there's a common industry misconception that it primarily benefits large-scale hotels and enterprises, leaving smaller and medium-sized firms behind in the dark ages. To shed light on the nuanced reality, we sat down with EHL's Ian Millar, Senior Lecturer in Hospitality Technology, to discuss how AI is not just a tool for hospitality giants but can also be a game-changer for SME hotels and firms with an innovative mindset. Read more |
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| Digital Payments |
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| IHG is the first international hotel group in Greater China to support UnionPay pre-authorized bookings without card presence, introducing digital convenience in hospitality Read more |
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| Online Review Analytics |
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| By delving into review analytics, businesses can gain a deeper understanding of customer sentiment and behavior, enabling them to make informed decisions that directly impact the overall customer experience. This data-driven approach not only helps in identifying trends and patterns but also empowers businesses to tailor their services according to customer expectations, ultimately leading to improved satisfaction, enhanced performance, and more revenue. Read more |
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| Emergency Communications |
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| We all know accidents do happen, but we seldom expect them to take place in a setting that is supposed to be a sanctuary of rest, relaxation and recharging. Unfortunately, as much as hotels want to create an environment that allows people to escape their problems, the hotel industry is not exempt from the potential of a mishap or a dangerous situation. Read more |
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| Distribution Solutions |
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| DerbySoft announced today it has acquired PKFARE, a global leading travel trade marketplace. This milestone transaction brings together two industry leaders, enhancing capabilities and offerings to serve the evolving needs of the travel industry. Read more |
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| Metasearch |
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| Google has recently made a decision to shift away from commission-based bidding models. Starting in April 2024, new hotel ad campaigns will no longer feature these bidding options, and existing campaigns will transition to alternative methods by October 2024. Read more |
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| Artificial Intelligence |
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| A pop-up window in the beginning, however, gives users the disclaimer that the tool is experimental: 'Please forgive any hiccups as we journey towards the best home rental search experience.' And there were, indeed, hiccups. Read more |
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| Enterprise Business Intelligence Application |
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| Leveraging seamless financial system integration is key to gaining a competitive edge in the market for hotel organizations and properties Read more |
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| Distribution Solutions |
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| The Premier Connectivity Partner Award confirms that the DerbySoft Connectivity teams, including Client Managers, Engineers, Implementation Analysts, and many more around the globe, have demonstrated excellent performance across the board for Booking.com and their connections. Read more |
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