Hotel Technology Resource
February, 14 2024
 
 
 
Can soft skills be learned?
 
Embracing Technology Without Losing the Human Touch in Hospitality - By Alan Young
 
I have been chatting with a number of hotel operators over the last few weeks, and one thing is constant between each and every one of them: we must continually improve our service delivery as the adoption rate of technology is moving at lightspeed. Why? Because when technology is so incredibly prolific, we need proof of humanity and authenticity. Hotel operators want to embrace technology to help them run their businesses more effectively, but not at the cost of losing their hotel's 'human touch.'' Read More
 
Online Travel Agencies (OTAs)
Is Tripadvisor for Sale? - Investopedia
 
Tripadvisor Stock Jumps on News of Committee to Consider Deal Proposals Read more
 
Artificial Intelligence
Priceline Launches New AI-Powered Trip Intelligence Features
 
Priceline today unveiled its Winter 2024 Product Release featuring a new generative AI-powered slate of features, including major upgrades to Penny, its AI-powered travel assistant. Read more
 
Online Travel Agencies (OTAs)
Many Investors Believe That Tripadvisor Is an Outdated Brand - Yahoo
 
But Almost Half of Its Revenue Now Comes From 1 of the Hottest Growth Platforms in the Entire Travel Industry Read more
 
Hotel Revenue Management
The Importance of Willingness to Pay - By Rikki Cavanagh
 
It is important to consider not only competitors in your destination when determining rate strategies, but also competitive destinations. By understanding your hotel's unique value proposition as well as your destination's selling points, you can determine the 'willingness to pay' of your clients and remain competitive in a multi-market playing field, no matter the season. Read more
 
HITEC Charlotte
HFTP Announces Inaugural Technology Investment Conference: HITEC-IC, Co-located with HITEC 2024
 
The inaugural conference is scheduled for June 27–28 in Charlotte, N.C.; connecting the investment community with hospitality technology company executives. Read more
 
Customer Feedback
The Secret Behind an Unforgettable Experience: Embracing Customer-First Technology in Hospitality and Tourism - By Catalina Brinza
 
In this article, we will explore how the industry needs to shift its mindset, putting customer feedback at the center of its operations and leveraging technology to enhance service recovery, visitor satisfaction, and business success. Read more
 
Generative AI
Tech Sector Navigating Layoffs While Riding Generative AI Wave, According to GlobalData
 
The tech industry is witnessing substantial changes in 2024, including layoffs by big companies like Google, Amazon, and Meta. This trend started last year, affecting over 191,000 employees due to factors like post-COVID-19 pandemic adjustments and a focus on emerging tech like AI. Read more
 
Digital Consumer Trends
Euromonitor International Unveils Top Five Global Digital Consumer Trends for 2024
 
Consumers want more power in their relationship with brands and are using social media to give them a greater voice Read more
 
Fintech
How Fintech and Other Trends Are Shaping the Future of Distribution
 
Keeping up with the latest developments and issues in hotel distribution is essential as it changes. In December, HSMAI hosted a virtual distribution executive roundtable. Industry leaders gathered for a discussion that offered valuable perspectives on the state of distribution. Read on for the key takeaways from the discussion. Read more
 

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In Brief...
 

PMS For Independents
Maestro PMS All-In-One Solution Provider Unveils 2024 Tech Roadmap Featuring AI Chatbots, AI Booking Engine, Embedded Payments and More

Technology News
Intercontinental Hotels & Resorts to Address Jet Lag with The Timeshifter App

Generative AI
75 Percent of Deloitte Survey Respondents Expect Generative AI to Transform Their Organizations Within Three Years

Hotel Website Optimization
Hotel Website: How to Increase Direct Revenue on Your Hotel Website?

Hotel Call Centers
Paramount Hospitality Managemen™Partners With Travel Outlook, the Premier Hotel Call Center™ to Boost Conversions

 
 
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