Outbound Call Center Agent - 8.25+Comm+Bonues

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  • Vistana Signature Experiences, Inc

    Outbound Call Center Agent - 8.25+Comm+Bonues

    Company:
    Vistana Signature Experiences, Inc

    Location:
    Orlando
    FL
    US

    Category:
    Sales, Hospitality - Hotel, Customer Service

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:

    Personable with strong verbal and written communications skills. 

    Ability to negotiate and resolve Guest objections.

    Desktop computer proficiency for application and resource use.

    Ability to support and uphold written Details of Participation.

    Excellent CRM Skills

    Proven Organizational Skills

    Pervious call center experience +++

    Sales Experience +++


    Requirements:

    As an Activations/Call Center Agent you will be responsible for providing guests with open dated packages excellent customer service and assisting them reserving and confirming their travel dates.

    Effectively manage company assigned leads and customer call backs to schedule dates for existing preview vacation packages in accordance with performance standards. Perform data entry functions to ensure that calls are properly documented and entered into company database systems. 

    Follow all preview package Details of Participation to ensure qualification of guests and to fully disclose all package details pertaining to location, accommodations and package inclusions. 

    Represent all Vistana Signature Experiences properties with knowledge and brand voice. Maintain performance within established departmental and individual Service Levels. High energy, positive attitude, and effective presentation and closing skills.

    Establish rapport with Owners to encourage ongoing relationship and lead harvest opportunities.

    Hours: M-F (2-9PM)

    2 Saturdays a month - 10AM - 2PM


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