Guest Service Representative - Coralville Marriott Hotel & Conference Center (17000ZU9)

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  • Marriott International, Inc.

    Guest Service Representative - Coralville Marriott Hotel & Conference Center (17000ZU9)

    Company:
    Marriott International, Inc.

    Location:
    300 East 9th Street
    Coralville
    IA
    52241
    US

    Category:
    Customer Service

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
    see job description

    Requirements:

    Here’s To Your Journey with Marriott Hotels Resorts Suites

    Marriott Hotels Resorts Suites is one of Marriott International’s 30 renowned hotel brands. As the world’s leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

    The Coralville Marriott Hotel & Conference Center, located at 300 E. 9th St., Coralville, IA, 52241 is currently hiring a Guest Service Representative.

    Responsibilities include: 
    Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.


    Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.



    To apply now, go to:

    https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=17000ZU9&src=JB-5


    Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

    Chat, engage and follow us on social media.
    www.facebook.com/marriottjobsandcareers
    www.twitter.com/marriottcareers
    www.linkedin.com/company/marriott-international
    www.instagram.com/marriottcareers
    @lifeatmarriott on Snapchat

    So, we ask, where will your journey take you?
     
    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.



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