General Manager

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  • Hampton Inn & Suites

    General Manager

    Company:
    Hampton Inn & Suites

    Location:
    San Antonio
    TX
    US

    Category:
    Hospitality - Hotel, Management, Executive

    Degrees Required:
    4 Year Degree

    Employment Type:
    Full-Time

    Manages Others:
    Yes

    Requirements:


    General Manager

    Requirements:

    We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location's continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities.

    Specific qualifications for the role include:

    • Bachelor's Degree or equivalent work experience preferred.
    • Complete understanding of hotel operations with prior GM experience preferred.
    • Hilton brand experience preferred.
    • Excellent customer service skills.
    • Excellent team building and leadership skills.
    • P&L and budgeting experience.
    • Excellent Computer skills.
    • Excellent organization skills.
    • High energy and strong work ethic.
    • Strong oral and written communication skills.
    • Excellent presentation skills.
    • Ability to show flexibility in response to change and adopt new processes.
    • Knowledge of safety management principle; federal and state OSHA regulations.
    • Available to work when needed, including weekends, holidays, and nights.
    • 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
    • Experience in implementing payroll and inventory cost controls.
    • Strong sales and marketing abilities.


    Requirements:


    General Manager

    Description:

    As a Hotel General Manager, you will function as the primary strategic business leader for your assigned property, and will oversee all aspects of the operation, including management of: general property performance, as well as food & beverage operations, sales and marketing strategy, profitability, and revenue generation, and human resources activities. This will involve leading your team in the development, and implementation of property-wide strategies with the overall goal of meeting or exceeding guest expectations, and delivering a return on investment to company ownership.

    Your specific duties in this role will include:

    • Overall responsibility for managing all aspects of the hotel operations to maximize sales, market share, guest satisfaction, associate satisfaction, and profit.
    • Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
    • Select, train, and direct department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
    • Actively prospect for and pursue sales leads in the market, securing future bookings and clients for the hotel.
    • Manage customer service for all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
    • Ensures that all policies, procedures, federal, state, and local ordinances with regard to personnel, security, cash handling, guest relations, and safety are followed.
    • Maintain and improve property standards and service to ensure guest satisfaction and a positive public image.
    • Ensure that the property and its inventories are always in the best condition.
    • Prepare for and proactively manage QA audits.
    • Comply with all corporate accounting procedures.
    • Inspect property on a regular basis and enforces the implementation of actions toward the safety, comfort, cleanliness and maintenance standards.
    • Ensure property hiring and all employee practices comply with company and legal requirements and strive for a culturally diverse work place.
    • Review and work with appropriate revenue management reports to maximize revenue.
    • Remain highly visible and be readily available for associates and guests at all times.
    • Perform other duties as required.


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