Operations Manager - Hotel/Commercial Divisions

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  • Operations Manager - Hotel/Commercial Divisions

    Company:
    Ace Parking Management, Inc

    Location:
    Dallas
    TX
    US

    Category:
    Hospitality - Hotel, Customer Service, Transportation

    Degrees Required:
    4 Year Degree

    Employment Type:
    Full-Time

    Manages Others:
    Yes

    Requirements:

    ·         Bachelor’s degree from an accredited college/university required.
    ·         Must submit to and pass a criminal background check
    ·         Minimum 2 years of supervisory experience; minimum one year hospitality experience
    ·         Possess excellent customer service skills; outgoing and enthusiastic personality
    ·         Demonstrate exceptional oral and written communication skills
    ·         Intermediate knowledge of: Internet, Microsoft Word and Excel; Lotus Notes; Windows Operating System
    ·         Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
    ·         Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
    ·         Ability to deal with problems involving a few concrete variables in standardized situations
    ·         Demonstrate attention to detail
    ·         Display critical/creative thinking
    ·         Possess knowledge of local area and surrounding attractions
    ·         Demonstrate active listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    ·         Possess basic mathematical and reasoning skills and aptitude. Must pass Wonderlic assessment with a minimum score of 21
    ·         Demonstrate a guest-driven service style with a sense of urgency in interactions, execution and recovery.  
    ·         Possess knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
    ·         Must be able to work a minimum of 45+ hours per week, including flexible shifts (days, evenings, weekends, holidays); approximately seven plus hours per shift standing, walking, and running (intermittently)
    ·         Must frequently lift and/or move up to 10 lbs and occasionally lift and/or move up to 50 lbs.
    ·         Ability to deal with irate customers and resolve customer issues and/or complaints
    ·         Ability to work in changing weather conditions
    ·         Ability to multi-task in a fast-paced working environment
    ·         Possess a strong sense of vehicle and personal safety standards
    ·         Must be able to meet the following MVR guidelines:
    Ø Current and valid driver’s license.
    Ø Proof of insurance (state minimum)
    Ø No “Major" violations within a 3 year period (DUI, speeding over 21+mph, driving without a license, etc)
    Ø No more than two “Minor" violations in a 3 year period (accident, speeding < 21mph, other moving violations)

    EOE M/D/F/V

    Requirements:

    Please read the following:
    Individuals submitting resumes in response to job openings are not considered applicants for employment until they have submitted their application/resume at https://aceparking.taleo.net/careersection/jobdetail.ftl?job=3046&lang=en

    Ace Parking is looking for a Dynamic, Customer Service Focused Operations Manager

    to support our Hotel and Commercial Divisions in the DFW Area

     “Valuing our employees, listening to our clients, and operating under the ideals of moral integrity, quality, and accountability" is our philosophy...and we take that statement very seriously. It is that principle that defines who we are. It is also one of the reasons why after 60+ years of being in business, we are considered one of the best service providers in our industry.

     What sets us apart from our competitors is our focus on service, quality, and consistency. We believe that consistency is critical to creating a positive environment for our team members. That environment translates into a spirit of teamwork and exceptional customer service.

    Our dedication to individual service means that we continuously strive to provide the attention to detail that makes each customer our priority. Maintaining this focus and commitment is our goal.

    Are you a customer service superstar?  Are you driven by the need to provide 110% customer satisfaction?  Can you lead by example?  This may be the perfect opportunity for you!!!

    The right candidate will have solid hands-on experience in providing 110% customer satisfaction as the Operations Manager is responsible for overseeing Valet and Parking operations at the hotel Event operations at our commercial properties and must excel in a fast paced environment.  Strong management and customer service background preferred.





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