Director of Front Office - Hotel Administration (Circus Circus)

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  • MGM Resorts International

    Director of Front Office - Hotel Administration (Circus Circus)

    Company:
    MGM Resorts International

    Location:
    2880 South Las Vegas Boulevard
    Las Vegas
    NV
    89109
    US

    Category:
    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:
    Grade:

    It is the primary responsibility of the Director of Front Office to manage, direct and ensure the smooth and efficient operation of the Front Desk, Front Services, Concierge and Lobby experience with the company's strategic vision.  All duties are to be performed in accordance with departmental and MGM Resort policies, practices and procedures.

    • Oversee the front desk function for the property as well as other department functions including short and long term planning, as well as day-to-day operations.
    • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
    • Manage the hotel in the most efficient way, maximizing occupancy and/or revenue opportunities in order to surpass budgeted objectives.
    • Oversee Human Resources responsibilities for the specifically assigned areas; create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction.
    • Oversees staffing levels in conjugation with Workforce Management in response to business demands, providing recommendations for adjustments whenever possible and monitors compliance of full time equivalents (FTEs) per department policy and CBA contracts. 
    • Ensuring quality hiring, training, and succession planning processes that encompass the company's diversity commitment.
    • Provide excellent service consistent with the property's SHOW service standards and brand attributes.
    • Responds to guest service interactions in a professional and timely manner, achieving positive resolutions.
    • Monitors, documents, and notifies the VP of Hotel Ops of any problems that may impact or jeopardize the achievement of current future departmental objectives.
    • Approve the employment and termination of employees within the division and is responsible for the coordination of on-the-job training programs through the department managers on a regular basis.
    • Provide input and direction in the development of the departments' fiscal budget.
    • Communicate effectively with Front Office, Housekeeping, Reservations, and Sales regarding group blocks and arrival/departure patterns.
    • Stay current and knowledgeable of the latest industry equipment, technology, and best practices.
    • Perform all other job related duties as requested.

    Required: 

    • Bachelor's degree or equivalent work experience in Hotel Operations/or guest service.
    • At least 5 years managerial experience in Hotel Operations.
    • At least 2 years' experience in Front Desk and/or Room Reservations.
    • Previous experience managing a workforce of at least 100 employees.
    • Strong strategic planning, project management skill and superior decision-making while managing multiple priorities.
    • Excellent customer service skills.
    • Able to lead and mentor a team.
    • Have interpersonal skill to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent.
    • Working knowledge of Microsoft Office, the Internet, Point of Sale systems, Property Management Systems
    • Able to effectively communicate in English, in both written and oral forms.          


    Preferred:

    • Previous experience working in a similar resort setting.

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