Concierge - Hotel Operations (OC) (Excalibur)

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  • MGM Resorts International

    Concierge - Hotel Operations (OC) (Excalibur)

    Company:
    MGM Resorts International

    Location:
    3850 South Las Vegas Boulevard
    Las Vegas
    NV
    89109
    US

    Category:
    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:
    Grade:

    It is the primary responsibility of the Concierge to create guest loyalty by providing professional, polished and unparalleled service when assisting guests in creating experiences, arranging dining / show reservations, directions, special requests, and providing general information. All duties are to be performed in accordance with departmental and property policies, practices and procedures.

    • Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment for all our internal and external guests.
    • Exhibits a professional demeanor and willingness to assist all guests whenever possible.
    • Up-sells and cross-sells property amenities to guests company-wide.
    • Process all guest requests and respond promptly and discreetly to guest inquiries.
    • Provides information for all casino events, promotions, general information and directions regarding casino, hotel and local metropolitan area.
    • Coordinates guest itineraries, prior to the guest's arrival, for requests received via phone, fax and email
    • Maintains knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation, to best serve the guest.
    • Provides a property orientation in order to familiarize the guest with all services and available facilities.
    • Professionally engages and interacts with guests, presenting a friendly, approachable demeanor and a willingness to serve.
    • Strictly enforces the privacy and confidentiality of guests and limits requests for information pertaining to guests in accordance with hotel policies.
    • Ensures guest's preferences are met and amenities are provided. Coordinates delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining.
    • Makes recommendations in the best interest of the guest.
    • Accurately enters reservations into required computer systems according to policy.
    • Performs all other job-related duties as requested.

    Required:

    • At least 6 months of previous experience in a similar role in the hospitality industry or environment.
    • Excellent customer service skills.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent.
    • Able to effectively communicate in English, in both written and oral forms.

    Preferred:

    • At least 1 year of previous experience working in a similar resort setting.
    • Bilingual.
    • Previous experience in a similar resort setting

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