Sr Manager, PMO, Hotel Operation

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  • Marriott International, Inc.

    Sr Manager, PMO, Hotel Operation

    Marriott International, Inc.


    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:

    Manages Others:



    Posting Date Mar 14, 2018

    Job Number 17002S9X

    Job Category Rooms and Guest Services Operations Location CALA Regional Office, Plantation, Florida VIEW ON MAP

    Brand Corporate

    Schedule Full-time Relocation? Yes

    Position Type Management

    Start Your Journey With Us

    Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

    The Sr. Manager, PMO, Hotel Operation role is designed to identify and strategically support project leadership to drive great organizational effectiveness and desired results for programs and initiatives within Continent Lodging Services. The Senior Manager is responsible for engaging and working across the CLS organization to produce results on assigned projects. This position proactively engages in project and work streams, helps identify creative and innovative ways to improve effectiveness, facilitates the development of project plans, manages CLS project teams, helps identify and resolve issues and risks, and provides timely updates to Senior Managers / Director. The role facilitates project meetings, project reviews, and manages project funds.


    Senior Manager will provide leadership support in three areas:

    1. Project Leader: Effectively lead CALA independent projects and deliver project results.

    2. Project Services: Provide support with development and execution of project services Project Analytics, Templates, Presentations, and Stakeholder Management.

    3. Creative Thought Leadership: Provide support to the CLS team around "Design Thinking" and innovation to maximize creative operational process's and results.

    The Senior Manager will also contribute to continually improving and evolving the support services provided by the Planning and Transformation team through enhancements to processes, tools and templates.





    • Direct and manage one or multiple projects

      through project management lifecycle

    • Be proactively and intimately involved in the project to understand stakeholder's vision and scope

    • Plan and facilitate effective project meetings

    • Create and execute detailed project plans
    • Execute project governance, manage issue escalation, prioritization, etc.

    • Work with project leads to ensure accuracy of deliverables, executable implementation strategy, and market sustainability

    • Direct cross-functional teams through project


    • Serve as the primary point of contact for

      assigned projects and initiatives

    • Support change management planning and communications in partnership with change management associates

    • Negotiate and influence project direction

    • Act as the project lead, ensure teams understand and execute their responsibilities effectively and efficiently

    • Gain alignment among stakeholders

    • Provide transparency for leadership to successfully manage problems and make informed decisions

    • Communicate results to business leaders



    • Utilize basic analytics to help support project

      business cases

    • Design and utilize standardized project management

      processes and methods

    • Design compelling presentations

    • Manage vendor relationships with regard to project deliverable needs, contractual obligations, and general scope of work

    • Establish tracking tools and benchmarking


    • Monitor success of initiatives/projects and existing programs/products/services

    • Analyze and monitor high-profile Continent Operations initiatives to help with reporting and resource prioritization

    • Support the development and refinement of internal processes, templates and stakeholder management protocols


    Thought Leadership

    • Bring creative thought leadership to CLS projects helping drive creativity and innovation

    • Inject "Design Thinking" into all CLS injects

      and initiatives

    • Help facilitate collaboration amongst stakeholders, sponsors and other impacted parties to define strategy and scope




    • 5+ years of relevant experience; at least 2 years of project management and implementation experience

    • Hotel or Market Operations experience or knowledge of operations across multiple departments

    • Expertise and proven track record in managing

      multifunctional initiatives

    • Experience in providing direction and performing responsibilities via influence (as opposed to line management authority)

    • Proven success in introducing major change to

      complex organizations

    • Exceptional project/program management

      competence and skills

    • Ability to distribute, assign and ensure completion of work throughout various teams without direct management authority

    • Ability to persuade and influence others, including

      those at senior organizational levels

    • Ability to quickly gain a clear and comprehensive understanding of Global Operations and Brand Management strategies, priorities and initiatives and represent them to various

      constituencies across the organization

    • Ability to develop and enforce program


    • Strong analytical skills for planning, estimating, budgeting and monitoring program/project work

    • Ability to enlist and motivate individuals and

      secure resources without direct authority

    • Ability to form and foster high performing


    • Strong written and verbal communication and

      presentation skills

    • Ability to consistently negotiate a "win-win"


    • Expertise using MS Excel, PowerPoint and Project; Expertise using Land-It highly desired

    • Experience within Lodging or Hospitality industries, preferred

    • Perform other duties as assigned

    • Travel required (up to 10-20%)



    • Minimum BA degree; MBA or relevant graduate degree or an equivalent combination of education and experience from which comparable skills and knowledge can be acquired

    • Major consulting firm experience preferred

    • PMP Certification preferred

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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