Hotel Front Office Manager

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    Hotel Front Office Manager



    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:

    Manages Others:


    We are looking for a self-motivated Front Office Manager with a strong work ethic and a drive to exceed expectations who is passionate about the guest service experience, but also has an eye for detail. It is also important that you have excellent communication skills.

    Specific qualifications for the role include:

    • 1 to 3 years related experience

    • Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.

    • Solid organizational, time-management and prioritization skills

    • Exceptional customer service skills


    As a Front Office Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a careerthe kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

    Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

    • Competitive pay

    • Comprehensive benefit packages for full-time positions

    • Hotel room discounts at our locations around the globe

    • Discounts on food and beverages

    • Professional development and advancement opportunities


    Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team!

    We are currently seeking experienced and driven candidates just like you to serve as an Front Office Manager of this exciting newly constructed Lifestyle brand hotel located in Pinecrest, Cleveland's newest mixed use district in Orange Village, Ohio. Opening in the Spring of 2018, our 145 room AC Pinecrest/Beachwood Hotel is poised to change the way locals and visitors experience Cleveland.

    Spanish roots. European soul. Global mindset. Sound different? These characteristics define AC Hotels.  At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the elegant line of a chaise, AC Hotel Cleveland Beachwood believes that if we have time to make it, we have time to make it beautiful.

    We are looking for cultural innovators to join our team. If you are someone who has an inner creativity and love for art, design and culture, then we invite you to explore a career with the AC Hotel Cleveland Beachwood.

    We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today we're waiting to hear from you!

    Job Responsibilities

    As a Front Office Manager, you will directly supervise associates in the Front Office Department and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. 

    Your specific duties in this role will include:

    • Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.

    • Ensure proper cash and key control procedures are followed.

    • Answer inquiries pertaining to hotel policies and services.

    • Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.

    • Perform Front Desk duties as needed.

    • Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge.

    • Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.

    • Ensure all brand standards and initiatives are implemented and followed.

    • Perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions, i.e. cost and inventory levels for the Market/Pantry.

    • Maintain up to date records and files.

    • Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.

    • Ensure the cleanliness of the Front office, lobby and surrounding areas.

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