Hotel Sales Coordinator (Corporate)

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  • MGM Resorts International

    Hotel Sales Coordinator (Corporate)

    Company:
    MGM Resorts International

    Location:
    840 Grier Drive
    Las Vegas
    NV
    89119
    US

    Category:
    Sales

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:
    Grade:

    Provide high-level administrative support by preparing, editing, organizing and distributing contracts, addendums and proposals.  In additional will conduct research, routing and submitting request for proposals, preparing and editing presentations, collecting and processing sensitive data (credit card payments), resolving guest issues, performing clerical functions such as preparing correspondence internal and external, receiving visitors, arranging conference calls, scheduling meetings, meal appointments,  manage and maintain the schedules and workflow of three Sales executives. Given that the Sales Coordinator is a liaison between the company and its clients, excellent writing skills, concise verbal communications and listening skills are necessary. All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices and procedures.

    •  Prepare and edit contracts, addendums, correspondence, communications, presentations and other documents.
    • Review and monitor Hotel Sales CRM system.
    • Design and maintain databases.
    • Design and maintain spreadsheets.
    • Process reservations, confirmations, cancellations, special handling alerts, and amenities.
    • Update, upload and edit department information on Lion's Den.
    • File and retrieve documents and reference materials.
    • Conduct research and collect data to prepare reports and documents.
    • Manage and maintain executives' schedules, appointments and travel arrangements.
    • Arrange and co-ordinate meetings, events and meal appointments.
    • Record, transcribe and distribute minutes of meetings.
    • Monitor, screen, respond to and distribute incoming communications.
    • Answer and manage incoming calls and messages.
    • Receive and interact with incoming guests and business partners.
    • Arrange site inspections, attend local corporate events and travel tradeshows, as needed.
    • Liaise with all internal departments at all levels.
    • Hotel sales contracting.
    • Process and route legal documents and related materials to internal and external clients.
    • Order amenities and prepare amenity cards.
    • Coordinating the hotel and the client for site inspections.
    • Process and confirm room, upgrade, show ticket, restaurant, and nightclub inquiries for clients.
    • Process credit card authorization forms and billing requests.
    • Assist with completing RFP's (request for proposals) for clients.
    • Guest service assistance.
    • Create and manage client databases to include data entry.
    • Shipping and receiving of collateral and gifts via UPS and USPS.
    • Coordinate internal meetings.
    • Record, compile, transcribe and distribute minutes of meetings.
    • Attend skill set building classes as needed.
    • Assist Corporate Hotel Sales Coordinators as needed (pool resources).




    Required: 

    • At least 2 years of experience in administrative role.
    • Excellent customer service skills.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent.
    • Proficient in MS Office programs such as Word, Excel and PowerPoint.
    • Able to effectively communicate in English, in both written and oral forms. 

    Preferred:

    • At least 1 year of hotel contracting experience.
    • Knowledge of Delphi or similar software platform.
    • Previous experience working in a similar resort setting.

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