Dining Host - Part Time (Detroit)

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  • MGM Resorts International

    Dining Host - Part Time (Detroit)

    MGM Resorts International

    1777 3rd Avenue

    Restaurant - Food Service

    Degrees Required:
    Not Specified

    Employment Type:

    Manages Others:



    Position Summary:

    It is the responsibility of the Dining Host to seat restaurant guests and observe the service of all team members in the designated restaurant outlet while performing excellent guest service.  All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent of the MGM Grand Detroit Statement.

    Essential Functions:

    • Greets guests immediately while escorting them to properly set tables with in smoking and non-smoking areas.
    • Informs the guests who their server will be and of any special food items on the daily menu.
    • Makes routine inspections of all assigned areas to ensure that all stations are properly set up with ample amounts of dinnerware, glassware, and flatware.
    • Ensures the menus are clean, updated and correct at any given time.
    • Inspects all equipment and areas of the restaurant for cleanliness and efficiency.
    • Remains in contact with VIP Services for requests, questions about comps, and new reservations.
    • Requests receipts from guests and checks for proper guest count.  Marks total number of guests with a pen and places on table where applicable.
    • Coordinates table availability with other hosts, servers, and managers on duty recording all walk in guests.
    • Seats disabled or elderly guests in a convenient and accessible area to ensure easy access to entrance and exit (removes chair for guests in wheelchairs).
    • Assists the Bus Person and Servers as needed.
    • Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
    •  Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service.
    •  Resolves guest complaints within scope of authority; otherwise refers the matter to management.  Notifies Supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
    • Performs other job-related duties as assigned.

    Knowledge, Skills and Abilities:

    • 18 years of age or older.
    • High school diploma or equivalent.
    • One year experience as a Dining Host or Room Captain, having gained a basic knowledge of all phases of restaurant operations.
    • Excellent guest service and hospitality skills.
    • Strong problem solving and listening skills.
    • Self-motivated with excellent organizational skills and attention to detail.
    • Bilingual abilities preferred.
    • Ability to handle and maintain confidential information.
    • Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting.
    • Ability to work in an environment where pipe, cigar, and cigarette smoking is permitted.
    • Ability to multi-task several activities and duties simultaneously.
    • Ability to function and act independently.
    • Ability to work well with people, in a team environment, and to communicate effectively both written & oral.
    • Ability to function in a fast paced environment, under short time constraints, and within established deadlines.
    • Ability to work a flexible schedule including extended hours, weekends, and holidays.
    • Obtain/maintain TIPS certification.

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