Program Specialist, Internal Communications
Program Specialist, Internal Communications
Marriott International, Inc.
Hospitality - Hotel
Posting Date May 08, 2018
Job Number 18001946
Job Category Administrative
Location Marriott International HQ, Bethesda, Maryland VIEW ON MAP
Schedule Full-time Relocation? No
Position Type Management
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Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Global Internal Communications, a function of Global Communications & Public Affairs (GCPA), is charged with enterprise wide communications for Marriott International, including amplification of Marriott's corporate storytelling through an agile and integrated platform that includes social and digital distribution channels. The internal communications team is responsible for the strategy, creation and overall management and delivery of a portfolio of enterprise-wide communications programs and channels that is designed to educate, engage and excite Marriott associates globally while also continuing to advance the company's culture and values.
The Program Specialist, Internal Communications is responsible for supporting the development and distribution of internal communication channels (e.g., Headline News, MI Pulse, HQ Digital Boards, Marriott Global Source (MGS) Home Page, Heart of House). Additionally, this position will help to manage key associate engagement activations as well as communications programs, ensuring they accurately and consistently convey the company's key messages and goals. This role is responsible for managing correspondence received through Marriott's communications and public executive mailboxes. In addition, this role manages the collection of key data throughout the year (e.g., awards received by the company, innovation efforts, etc.) as well as the overall corporate calendar.
This position reports to the Director, Internal Communications.
The primary responsibilities of this position include:
Provide support to GCPA and cross-functional department teams to manage key associate engagement activations, including managing the internal communications and marketing plans as well as end-to-end activation support (e.g., planning, scheduling, setup, on-site support, close-out). This role should also proactively identify potential new activations.
On-site support for key communications programs (e.g., Global Communicators Summit, Senior Leadership Forums, Worldwide Business Forums, General Managers' Conferences, etc.).
Support the development and distribution of content for internal communications programs and channels; attend Editorial Board meetings for these channels and support related work.
Maintain the senior executive calendar and the company's awards and "innovation" logs as well as update and maintain company announcements, vision and strategy documents, and messaging grids on MGS.
Monitor and respond to emails received in the team's group mailboxes, daily. Research responses with other departments, as appropriate.
Support Manager, Content Strategy and Internal Communications and Manager, Social Media, as needed.
Requirements For Position
Candidates should possess knowledge and experience as well as demonstrate strong leadership and relationship skills as follows:
Minimum of two (2) years practical communications or news-writing experience, with demonstrated ability in multiple digital channels. Travel, hospitality, newsroom, or luxury-goods background preferred.
Strong writing, editing, and proof-reading skills.
Demonstrated understanding of the digital/social landscape.
Good verbal communication and interpersonal skills. Ability to work with all levels of the company.
Detail oriented and strong time management skills.
Ability to work independently and as part of a team.
Proficiency in MS Word, Outlook, PowerPoint, Excel, Adobe Creative Cloud, and other relevant software (e.g., web publishing, content management).
Education: Bachelor's degree in communications, journalism, or public relations required.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.