The Grand - Server - The Grand Hotel Tusayan, AZ

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  • The Grand - Server - The Grand Hotel Tusayan, AZ

    Company:
    The Grand Hotel

    Location:
    Grand Canyon Village
    AZ
    86023
    US

    Category:
    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:


    Overview

    Providing expedient, efficient and courteous service to dining room patrons in taking and delivering food and beverage orders.

    Responsibilities
    • Fully understand and support Xanterra Mission Statement and Core Values.
    • Provide prompt, attentive and courteous service to dining room guests at all times in accordance with unit policies on guest service.
    • Accurately take, fill, deliver and charge guest orders for food and beverage using the Micro POS system.
    • Be knowledgeable of all menu items including daily food specials, portions, preparation, ingredients and presentation of menu items. Be knowledgeable of wine, beer and liquor.
    • Comply with all company Food & Beverage Standards.
    • Comply with all State of Arizona alcohol serving laws & company policies.
    • Comply with all company policies regarding tip reporting.
    • Perform all opening and closing side duties as assigned per shift requirement.
    • Responsible for maintaining proper sanitation of the dining room and side station areas while adhering to Serv-Safe food sanitation program.
    • Communicate with Service Manager and Kitchen Manager on out of stock items or guest food issues.
    • Handle guest complaints politely and in a timely fashion involving the Management Team when necessary. 
    • Communicate with team members for additional service with any tables in assigned section. 
    • Attend all required training seminars/classes as assigned by the Management Team.
    • Stringently comply with all company appearance and hygiene standards.
    • Adhere to all safety, risk management and environmental policies in performing tasks.
    • Other duties as assigned.
    Qualifications
    • Previous front of the house experience as a server or Server, Cashier, Host, or Expeditor capacity is preferred.
    • Ability to effectively and courteously interact with a broad cross-section of dining room guests and employees.
    • Ability to safely and properly carry a food tray overhead using a single hand method is preferred.
    • Ability to accurately use and enter and settle orders into the Aloha POS system is preferred.
    • Ability to learn menu items, wine service, beverage service and up-selling techniques.
    • Knowledge of Serv-Safe food sanitation program is preferred.
    • Ability to successfully complete and abide by company sponsored alcohol awareness class.

    #CB


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