Director Hotel Strategy

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  • MGM Resorts International

    Director Hotel Strategy

    MGM Resorts International

    840 Grier Drive
    Las Vegas


    Degrees Required:
    Not Specified

    Employment Type:

    Manages Others:



    The Director Hotel Strategy will help to align properties around a central company-wide vision and strategy for quality and performance. This role will support the Senior Vice President of Hotel Strategy and Vice President of Hotel Strategy in developing the long-term portfolio strategy and guiding the Hotel Operations development process for existing, new and future properties. This role is also responsible for partnering with senior executives throughout the organization to identify current and future operational needs in order to provide key insights and strategic recommendations relating to efficiency, profit, guest experience, and employee development.

    All duties are to be performed in accordance with departmental and MGM Resorts policies, practices and procedures.

    • Partners with hotel leadership to optimize profitability across the company through delivery guest service standards, labor efficiencies, operational best practices, and employee development
    • Ensures alignment with MGM Resorts vision for quality and fiscal performance, and superior guest service delivery for existing, new and future properties
    • Supports in the coordination of a company-wide development strategy in partnership with Global Gaming Development, hotel development partners, and other corporate divisions and departments as necessary
    • Maintains a strong relationship with property VP's and Directors in order to create the necessary commitment for implementation of the Company's brand standards, practices and procedures
    • Develops and maintains hotel operating policies, procedures and standards for each brand
    • Implements measurements for guest experience, service, quality and profitability to identify gaps and develop appropriate solutions
    • Leverages company subject matter experts and team resources in developing brand standards and new resort opening operations tools and templates i.e. critical paths, labor compendiums, OS&E template, training programs and schedules, etc.
    • Offers strategic insight (industry trends, product categories, brand conception, brand economics, competitive landscape, and consumer insights) to develop a global, company-wide hotel strategy that drives results for existing properties and future gaming and nongaming properties
    • Using current trends, market data, customer feedback, product mix, and capital budgets, this position will provide strategic insight to properties during the strategic planning process and during ongoing operations
    • Maintains and shares all relevant current hospitality trends to identify products, concepts, and services to pursue that meet a global, company-wide strategy
    • Creates recommendations for evaluation, development and implementation of new products, services, technology and processes to ensure the Company's competitive advantage
    • Provides strategic input and leadership on operational issues that affect the organization as a whole. i.e., labor contracts, guest service issues, strategic continuous improvement opportunities, evaluation of potential alliances or partnerships, enterprise wide purchasing opportunities, etc.
    • Supports in the establishment of staffing guides, budgets and training plans for pre-opening properties
    • Works with each of the property operations teams to ensure achievement of strategic goals, guest satisfaction improvements, employee engagement practices, succession planning, service standards achievement and procurement of products
    • Establishes and maintains development standards for new properties and/or partnerships including contract language and terms
    • Establishes processes for cross-property employee development, and leverages resulting bench strength
    • Facilitates and drives enterprise hotel operations talent development and talent management initiatives to maximize bench strength, improve retention, and enhance career development for high performers
    • Participates in hiring process and provides recommendations for key hotel operations leadership positions
    • Partners with Guest Experience and property hotel operations leadership to establish and implement high quality standards of service and products
    • Partners with property hotel operations and Hospitality Analytics in developing and implementing hotel operations operator tool kits
    • Supports in the establishment of protocols for concept selection, processes for partner RFP submissions and design development
    • Ensures strict compliance with the Company's Anti-Corruption and FCPA policies and practices
    • Creates and maintains a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company's diversity commitment
    • Partners with Hospitality Analytics and Brand Marketing on procurement of a library and research of industry trend data, benchmarks of performance, and consumer trends that will support development and operations strategic planning
    • Ensures that corporate specifications, internal controls, and systems are established and maintained at each property
    • Connects internal business activity with a broader external view of business to continuously improve performance
    • Champion's innovation, change and diversity by embracing and generating better and innovative ways to improve individual and business performance aligned to a shared purpose. Courageously takes appropriate risks. Commits to sustained, effective change and executes on planned change
    • Perform all other job relate duties as requested


    • Bachelor's degree or equivalent education and experience
    • Seven (7) years of leadership operations experience within the hospitality sector
    • Excellent customer service and interpersonal skills
    • Ability to lead and mentor a team
    • Professional appearance and demeanor
    • Able to effectively communicate in English, in both written and oral forms.


    • Advanced degree is desirable
    • Additional language abilities
    • Previous experience working in a similar resort setting
    • Experience in a regional, corporate or leadership role
    • Experience developing and implementing company-wide initiatives
    • Experience in successfully opening new hotels and resorts

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