Status Board Operator - Housekeeping (The Mirage)

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  • MGM Resorts International

    Status Board Operator - Housekeeping (The Mirage)

    Company:
    MGM Resorts International

    Location:
    P.O. Box 7777
    Las Vegas
    NV
    89177
    US

    Category:
    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:
    Grade:

    It is the primary responsibility of the STATUS BOARD OPERATOR Ð HOUSEKEEPING to receive incoming calls, dispatch calls, monitor the Hotel Service Optimization System (HotSOS), run reports using Opera Property Management System, and monitor Water Flushing Tracking. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

    • Hotel Service Optimization System (HotSOS).
      • Monitor all Housekeeping work to ensure timely completion.
      • Dispatch HotSOS service orders as necessary using telephones, radios, or HotSOS electronic dispatch.
      • Monitor HotSOS user accounts to ensure proper configuration with teams and devices (for example, USAMobility pagers).
    • Opera PMS (Property Management System).
      • Run reports such as late checkouts, out of service rooms.
      • Work with Housekeeping Supervisors and the Front Desk team to resolve room status discrepancies between the Front Desk and Housekeeping.
      • Verify room status and guest information.
    • Water Flushing Tracking.
      • Run a 3 day vacant report and save in file for tracking and audit purposes.
      • Assign all suites/rooms vacant for 3 days to water flushing teams.
      • Keep and maintain all records and documents for legal purposes.
    • Prepare reports using Microsoft Excel.
    • Receive and send reports using Microsoft Outlook email.
    • Engage, entertain and inspire all who visit The Mirage by making a focused commitment to L.O.V.E.
    • Perform all other job related duties as requested.

    Required: 

    • At least 2 years of experience as a Status Board Operator or similar position, preferably in a large hotel/casino environment.
    • At least 2 years of previous customer service experience.
    • At least 1 year of experience handling multiple phone lines.
    • Excellent customer service skills.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent.
    • At least 2 years of experience using Microsoft Outlook, and Word.
    • Able to effectively communicate in English, in both written and oral forms.

    Preferred:

    • Previous experience using the Hotel Service Optimization System (HotSOS).
    • Previous experience using the Opera Property Management System.
    • Conversational foreign language skills, especially Spanish.
    • Previous experience working in a similar resort setting.

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