Hotel Sales Coordinator (Corporate)

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  • MGM Resorts International

    Hotel Sales Coordinator (Corporate)

    Company:
    MGM Resorts International

    Location:
    Las Vegas
    NV
    89119
    US

    Category:
    Sales

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:
    Grade:

    Provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data (financials, credit card and commissions payments), resolving guest issues, performing clerical functions such as preparing correspondence internal and external, managing a small number of accounts, receiving visitors, arranging conference calls, scheduling meetings, meal appointments,  manage and maintain the schedules and workflow of two Travel Industry Sales executives. Given that the Sales Coordinator is a liaison between the company and its clients, excellent writing skills, concise verbal communications and listening skills are necessary. All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices and procedures.

    • Prepare and edit correspondence, communications, presentations and other documents.
    • Design and maintain databases & spreadsheets.
    • Process reservations, confirmations, cancellations, special handling alerts, and amenities.
    • Upload and update content on SharePoint, Lion's Den and other platforms.
    • File and retrieve documents and reference materials.
    • Conduct research and collect data to prepare reports and documents.
    • Arrange and coordinate meetings, events and meal appointments.
    • Record, transcribe and distribute minutes of meetings.
    • Monitor, screen, respond to and distribute incoming communications.
    • Answer and manage incoming calls and messages.
    • Receive and interact with incoming guests and business partners.
    • Liaise with all internal departments at all levels.
    • Physically archiving files
    • Mail merges and collating
    • Order amenities and prepare amenity cards.
    • Coordinating the hotel and the client for site inspections.
    • Process and confirm room, upgrade, show ticket, restaurant , and nightclub inquiries guests/clients.
    • Process credit card authorization forms and billing requests.
    • Assist with completing RFP's (request for proposals) for corporate negotiated accounts.
    • Assist with preparing and processing of individual hotel contracts.
    • Create and manage client databases to include data entry.
    • Shipping and receiving of collateral and gifts via UPS and USPS.
    • Coordinate internal meetings.
    • Record, compile, transcribe and distribute minutes of meetings.
    • Perform duties as assigned by SVP of Hotel Sales.
    • Assist Corporate Hotel Sales Assistants as needed (pool resources).
    • Perform other job related duties as requested.



    Required:

    • At least 1 year of experience in administrative role.
    • Excellent customer service skills.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent.
    • Able to effectively communicate in English, in both written and oral forms. 

    Preferred:

    •  Previous experience working in a similar resort setting.

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