Concierge - Hotel Operations (Bellagio)

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  • MGM Resorts International

    Concierge - Hotel Operations (Bellagio)

    Company:
    MGM Resorts International

    Location:
    Las Vegas
    NV
    89119
    US

    Category:
    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:
    Grade:

    Please note: This job posting is designed to create a pool of qualified candidates for current and future opportunities.

    • Promote the Property's outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and pools.
    • Exhibit a professional demeanor and willingness to assist all guests whenever possible.
    • Up-sell and cross-sell Property amenities to guests Company-wide.
    • Process all guest requests and respond promptly and discreetly to guest inquiries.
    • Provide information for all casino events, promotions, general information and directions regarding the casino, Hotel and local metropolitan area.
    • Coordinate guest itineraries, prior to the guest's arrival, for requests received via phone, fax and email.
    • Maintain knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation, to best serve the guest.
    • Provide a Property orientation in order to familiarize the guest with all services and available facilities.
    • Professionally engage and interact with guests, presenting a friendly, approachable demeanor and a willingness to serve.
    • Strictly enforce the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with Hotel policies.
    • Ensure guest's preferences are met and amenities are provided.
    • Coordinate the delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining.
    • Complete the shift checklist on a daily basis as delegated and assigned by Concierge management.
    • Make recommendations in the best interest of the guest.
    • Accurately enter reservations into required computer systems according to policy.
    • Perform other job related duties as assigned.

    Required:

    • At least 2 years of previous guest service experience.
    • Excellent customer service skills.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent.
    • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and the internet.
    • Able to effectively communicate in English, in both written and oral forms.

    Preferred:

    • Bachelor's degree in a related field.
    • Previous experience in retail, food and beverage or customer service.
    • Previous hospitality experience in a luxury resort property.
    • Bilingual.
    • Previous experience working in a similar resort setting.

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