The Grand - Hotel Front Desk Agent - The Grand Hotel Tusayan, AZ

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  • The Grand - Hotel Front Desk Agent - The Grand Hotel Tusayan, AZ

    Company:
    The Grand Hotel

    Location:
    Grand Canyon Village
    AZ
    86023
    US

    Category:
    Admin - Clerical, Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:


    Overview

    Guest registration, checkout, collect payment and provide property information to the guests.

    Responsibilities
      • Fully understand and support Xanterra Mission Statement and Core Values.
    • Follow established The Grand Hotels front desk procedures in carrying out assigned duties.
    • Register guests in a prompt, efficient and courteous manner.
    • Handle guest accounts properly including posting of charges, and collection of payment.
    • Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
    • Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of Grand Canyon National Park and surrounding areas to guests inquires.
    • Responsible to receive a guest's request or complaint; own it and follow up to verify the request or problem has been resolved to the guest's satisfaction; involve the supervisor as necessary.
    • Work closely with Unit Housekeeping department to keep status of rooms current and up to date.
    • Work with Bell staff to assist guests with requests as needed.
    • Adhere to all XanterraTusayan, LLC lost and found procedures.
    • Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.
    • Ability to shift priorities and duties as directed by supervisor.
    • Other duties as assigned
    Qualifications
    • Previous public contact work experience.
    • Previous experience as a hotel front desk or reservations agent is a plus.
    • Ability to professionally and courteously interact with a broad cross-section of diverse guests.
    • Experience with computers and Windows type software.
    • Ability to properly handle cash and credit cards.
    • Good verbal communication skills.

          #CB


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