Concierge - Hotel Operations (Mandalay Bay)

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  • MGM Resorts International

    Concierge - Hotel Operations (Mandalay Bay)

    Company:
    MGM Resorts International

    Location:
    3950 South Las Vegas Boulevard
    Las Vegas
    NV
    89119
    US

    Category:
    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:
    Part-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:
    Grade:

    Please note:  This job posting is designed to create a pool of qualified candidates for current and future opportunities.

    • Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance.
    • Provide excellent service consistent with the property's core service standards and brand attributes.
    • Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
    • Respond to guest service interactions in a professional and timely manner, achieving positive resolutions.
    • Responds to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security as needed.
    • Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards.
    • Perform all duties as deemed necessary for the success of the department.
    • Be knowledgeable of Department and Hotel goals.
    • Be knowledgeable of Hotel information to answer guest inquiries.
    • Participate in the property's sustainability initiative through energy conservation and the use of recycling programs and materials.
    • Performs all other job related duties as requested.

    Required:

    • Must be at least 21 years of age.
    • At least 1 year of guest service experience.
    • Excellent customer service skills.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent.
    • Able to communicate in English, in both written and oral forms.

    Preferred: 

    • At least 2 years of customer service experience. 
    • Associate Degree in a related field from an accredited university or a Bachelor Degree in Hotel Administration or Business Administration. 
    • Previous experience working in a similar resort setting.

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