Hotel Dispatcher - Bell & Door (New York New York - Las Vegas)

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  • MGM Resorts International

    Hotel Dispatcher - Bell & Door (New York New York - Las Vegas)

    Company:
    MGM Resorts International

    Location:
    3790 South Las Vegas Boulevard
    Las Vegas
    NV
    89109
    US

    Category:
    Hospitality - Hotel

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:
    Grade:

    It is the primary responsibility of the Dispatcher Hotel to provide excellent customer service and create a safe and friendly environment for employees and guests by assisting guests with baggage and personal belongings. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

    • Welcome  guests to the property and provide exceptional service upon arrival/departure and throughout the guests stay.
    • Provide excellent service with the property's core service standards and brand attributes.
    • Exhibit a professional demeanor and willingness to assist all guests whenever possible.
    • Answers incoming phone calls, transaction based phone service.
    • Answer property questions; provide accurate information regarding rooms, restaurants, M-life, casino events, promotions, entertainment, and directions for guests.
    • Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
    • Meet the demands of a fast-paced environment by using good judgment and the ability to multitask.
    • Ensure the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with hotel policies.
    • Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property.
    • Resolve guest complaints within scope of authority, otherwise refers the matter to Front Desk management.
    • Maintain a clean work area for both guests and employees.
    • Process - group baggage documents for arrivals and departures, wheelchair and electric scooter rental documents, floral and delivery documents.
    • Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
    • Provide information for all citywide events, promotions, general information and directions regarding casinos, hotel and local area.
    • Meet the demands of a fast-paced environment by using good judgment and the ability to multitask.
    • Process all guest requests and respond promptly and discreetly to guest inquiries.
    • Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance.
    • Provide excellent service consistent with the property's core service standards and brand attributes.
    • Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
    • Promote and develop team-oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service.
    • Keep the Front Services/Hotel Management Team informed of all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions.
    • Notify Management Team and Security of all unusual events, circumstances, missing items, or alleged thefts.
    • Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security as needed.
    • Perform all other job related duties as requested.

    Required:

    • At least 1 year of previous experience working in a similar resort setting.
    • Ability to work with minimal supervision.
    • Excellent customer service skills.
    • Have interpersonal skill to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and  holidays.
    • High school diploma or equivalent.
    • Working knowledge of Microsoft Office, Outlook, Word, and Internet
    • Able to effectively communicate in English, in both written and oral forms.       

    Preferred:

    • Post-secondary education.
    • Working knowledge of a Property Management System.
    • Bilingual.

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