Director of Hotel Operations- Conrad Fort Lauderdale

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  • Conrad

    Director of Hotel Operations- Conrad Fort Lauderdale

    Company:
    Conrad

    Location:
    Fort Lauderdale
    FL
    US

    Category:
    Management

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:

    The highly anticipated Conrad Fort Lauderdale is looking for a Director of Hotel Operations! This position will lead, manage and oversee the hotel's Front Office, Guest Services, Valet, Security, Spa and Recreation. This position will also serve as a close liaison with Housekeeping and Engineering.

    If you understand what it's like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to oversee the hotel operations at Conrad's first and only resort property in the United States.
    At Conrad Hotels & Resorts, smart luxury is at the core of everything we do. At each location, spanning five different continents including some of the world's greatest gateway cities and most sought-after destinations, luxury begins with the individual. We offer our guests one-of-a-kind experiences with sophisticated, locally inspired surroundings. Service that's more than personal, it's intuitive. Connections to people and places around the corner, and halfway around the world! We are the destination of a new generation of global travelers for whom life, business and pleasure seamlessly intersect.

    We will trust in your judgment as you deliver an inspired service to our guests. Your top priority will be to exceed our guests' expectations. To do this, you will be empowered to make decisions, use your discretion, and decide what is necessary to deliver a flawless and inspired service experience.A Director of Hotel Operations is responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


    What will I be doing?

    As the Director of Hotel Operations, you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This position will lead, manage and oversee the hotel's Front Office, Guest Services, Valet, Security, Spa and Recreation. This position will also serve as a close liaison with Housekeeping and Engineering. Specifically, you would be responsible for performing the following tasks to the highest standards:

    • Lead, direct and manage daily hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital improvements and property improvement plans, responding to guests inquiries and resolving concerns, and meeting participation and facilitation
    • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
    • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
    • Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction
    • Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
    • Recruit, interview and train team members


    What are we looking for?

    Requirements:


    • 3-5 years' Director level experience in a hotel's Rooms Division
    • Minimum 1 year experience in a full service front office
    • Minimum of 2 years direct responsibility for budgeting and forecasting
    • Management or Director level experience in a property of at least 200 rooms
    Preferred Qualifications:
    • Experience working in a hotel/condo/residential environment
    • Luxury experience
    • Pre-Opening experience
    • Bachelor's Degree or higher





    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    • Quality
    • Productivity
    • Dependability
    • Customer Focus
    • Adaptability
    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!




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